After spending a lot of time and money on a EA game, getting banned all of a sudden can be extremely frustrating. If you know you didn’t do anything wrong, and you suspect this was a mistake, contact EA Support and ask them to review your case.
Why did EA ban me?
A ban can mean different things. For example, EA can block you from accessing a game, certain game options or your EA account. Some bans are temporary and last for a limited period of time. On the other hand, account bans are usually permanent. EA may permanently ban your account due to repeated violations of their Terms of Service or Rules of Conduct.
These may include using game cheats, manipulating ranking systems, using tools to disconnect other players, and so on.
⇒ Learn more: Can you get banned for leaving games in FIFA?
Can you get unbanned from EA?
You can get unbanned from EA provided that the conclusion of the TOS Team investigation proves your account was mistakenly banned. You need to contact the Terms of Service team first and dispute the ban. They’ll check your account to make sure you didn’t break the Terms of Service or Rules of Conduct.
How to ask EA to unban your account
- Navigate to My Ban History to check the details about active bans.
- Then contact EA support to dispute the ban.
- Log in to your EA account, go to the Email section, and click the Plus sign.
- Fill out the webform and give EA all the details about your ban.
How long does it take EA to respond to a case?
According to EA, you should get a callback or chat reply within an hour or so after submitting a case ticket. For cases that involve Terms of Service issues, the time frame is generally 72 hours.
To check the status of your case, go to log in at https://help.ea.com. Then click on Accounts menu, and select My Cases.
However, if the lines are really busy, and EA Support is dealing with a backlog, it may take longer for them to respond to your case. Sometimes, more than 5 days may pass until you receive an email. If more than a week has passed, and you still haven’t received any answer, submit a new ticket.
Have patience, EA’s support agents are doing their best to get back to you as soon as possible.
⇒ Learn more: Do FIFA Transfer Market bans carry over?
How long does it take to get unbanned from EA?
If EA Support concludes your account was mistakenly banned, you should get unbanned immediately or within a few hours after your case was closed. Sometimes, it may take up to 12 to 24 hours for the changes to propagate across EA’s servers.
Log out of your account, restart your device and unplug your router to establish a new connection to EA’s servers. Hopefully, this will help you speed up the unbanning process. If the issue persists, contact EA Support again.
Conclusion
If your EA account was banned by mistake, you need to contact the TOS team to get your account unbanned. They’ll review your account to make sure you didn’t break the Terms of Service or Rules of Conduct. If they conclude the ban was a mistake, you should regain access to your account within a few hours.
Check out the rest of our EA content while you’re here!
⇒ Learn more: Valorant Error 61 Explained: Why You’ve Been Banned
References:
I was banned with no explanation by Ea. My appeal was denied. I even sent my stream in as proof and still nothing. I’m not a cheater and my YouTube community is in awe when they saw it.
I’m sorry to hear that. Do you have any game-optimization software installed on your machine?
It seems that programs developed by Corsair may sometimes cause Battlefield 2042 false bans.
Have you thought about starting a petition about this issue? I’m sure many gamers would join. False bans in BF2042 seem to be quite frequent. I’ve read a lot of reports about this problem.
I got randomly banned on madden 22 for no reason. It says I was cheating but I dunno how literally just grinded the game and played for fun. One of the only games I have on my ps4 and now can’t even play it. I wish their was more explanation and I wish EA could get back to me faster but what can you do I guess. Have only suported madden and other EA games for years