Many Sims 4 players have complained the game keeps crashing on Xbox consoles. For example, the game crashes shortly after loading a household, when traveling, when saving, and even in Build mode. Sims Delivery Express may occasionally cause the Sims 4 to crash on loading forcing users to restart the game. Let’s see what you can do to stop The Sims 4 from crashing on Xbox.
Why does Sims 4 keep crashing on Xbox?
Overheating issues, outdated software, corrupted profile data on your Xbox console, corrupted local save files, and faulty hardware may cause The Sims 4 to crash on Xbox.
How do I stop Sims 4 from crashing on Xbox?
Clear your Xbox cache
The quickest way to clear your Xbox cache is by power cycling your console.
- Press and hold the Power button until your console turns off.
- Then, unplug the power cable.
- Press the Power button four times to drain any remaining power.
- Wait for 30 seconds.
- Then, plug the power cable back into the console.
- Turn your console back on, and launch The Sims 4.
If the game still crashes, power cycle your router as well. Use a different connection and check if you notice any improvements.
Install the latest Xbox and Sims 4 updates
Be sure to update your Xbox console to the latest system software version. If your system is not up to date, you may experience various glitches and errors. Additionally, make sure your game is up to date as well.
Free up some space
Free up some space on your Xbox drive. If you’re running low on storage space, the console may have trouble storing and processing the temporary files associated with your current game session.
Additionally, make sure your console is not abnormally hot. Overheating issues often cause games to crash.
Use a different user profile
Corrupted profile data on your Xbox console may cause The Sims 4 to randomly crash.
- Navigate to Profile & System.
- Select Add or switch.
- Select a different user profile or create a new profile.
- Restart The Sims 4 and check if the game still crashes under a different profile.
If you can play the game without any problems, remove and re-add your profile.
Clear the local save
Delete the local Sims 4 games, and check if the game still crashes. First things first, sync your locally saved games to the cloud. Don’t forget to back up your save files. In case anything goes wrong, you can restore your game save files.
- Navigate to My games & apps.
- Go to See all.
- Select Games.
- Highlight The Sims 4.
- Select Manage game and add-ons.
- Go to Saved data.
- Select Delete all to remove the local save.
- Confirm your choice.
- Restart your console after deleting the local saves.
Reinstall The Sims 4
- Go to your Xbox Dashboard.
- Navigate to My Games & Apps.
- Select The Sims 4.
- Then, press the Options button on your controller.
- Select Uninstall Game + Add-ons.
- Launch the game again.
- When prompted to reinstall it, select Yes.
- Reinstall all the DLCs your had previously installed.
Contact Xbox Support
If The Sims 4 is not the only game that’s constantly crashing on your Xbox console, your hardware could be faulty. Contact Xbox Support and have your console serviced.
Conclusion
To fix The Sims 4 crashing on Xbox, power cycle your console to clear the cache. Then, install the latest Xbox and Sims 4 updates, and free up some space. Additionally, use a different user profile. If the issue persists, clear the local save files and reinstall the game.
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