The frustrating “A problem has been encountered that prevents gameplay from continuing. This game will not be counted” error has been a long-standing issue in NBA 2K.
This problem typically crops up when players try to kick off a Play Now match, especially in online modes where they face off against other players.
It’s pretty annoying because it doesn’t give you any clue about what’s causing the problem.
To tackle this, follow the troubleshooting steps below.
Fix “A Problem Is Preventing the Gameplay From Continuing” in NBA 2K
Restart Your Router
Give your internet connection and your device’s connection to NBA 2K servers a fresh start by restarting your router.
If you’re using a wireless connection, consider switching to a cable connection if possible, as it can provide a more stable connection.
Ensure that your internet connection is stable and has a reasonable speed. High ping or packet loss can disrupt online gameplay.
Consider running a speed test to check your connection quality.
Check for Blocking Software
Make sure no software program is blocking your connection to the game’s servers. Close all background programs and relaunch NBA 2K24.
You can use the Task Manager to ensure the game is the only thing running.
Check your antivirus or firewall settings. They may be blocking NBA 2K’s connections.
Make sure the game is allowed through any security software you have installed.
Update Your Game
Ensure that your NBA 2K game is up-to-date. Developers often release patches and updates to fix known issues.
Check for updates in the game’s settings or through your gaming platform.
Patience with Server Issues
Sometimes, if many players are reporting the same problem, it might be on the game’s servers.
In this case, you’ll need to be patient and wait for the developers to release a hotfix.
Keep an eye on NBA 2K’s official support pages for updates on the issue.
I hope one of these solutions helps you get back into the game smoothly!