How to report Sims 4 bugs to EA

The Sims 4 is one of the most popular and long-lived games in the world. But this doesn’t mean it’s free of bugs. As a matter of fact, there are hundreds of minor glitches and bugs still affecting the game even to this day.

EA is aware of many of these bugs and is working on fixing them as soon as possible. That’s one of the reasons why you should always keep your game up-to-date.

EA’s devs do their best when developing The Sims 4, but things don’t always work as intended.

It’s not uncommon for new bugs and glitches to appear even on Patch Day.

If you notice something’s not working as it should in the game, report the bug to EA.

How do I report a bug in The Sims 4?

If you need to report Sims 4 bugs such as crashes, freezes, game lag, animation glitches, or any problem with game mechanics, go to EA’s Sims 4 Bug Report page. Open a thread for each bug, and use the ready-made template for bug reports.

When you submit your bug report, make sure to include as many details as possible to give EA a clear picture of the issue you’re experiencing. Include information about the product code, the device you’re using, your username, as well as the steps to reproduce the glitch.

If you don’t write anything in the text box when submitting your bugs, you won’t be able to post the bug report.

Check if other players already reported the bug

If other Sims 4 players already reported the bug, click on the Me too button instead of adding a new threat. If you want to add particular details about the respective glitch, you can also add a comment to the initial bug report. EA will use that information to better identify the root cause of the problem.

You may not get a personal response

If you’re hoping to get a personal response from EA following your bug report, keep in mind there’s no guarantee that will happen. After all, if the devs responded to every player individually, they wouldn’t get much done.

Rest assured, they do read your bug reports.

Also, there’s no guarantee the bug you reported will get fixed quickly. But the more reports EA receives of a specific bug, the more likely they are to take a closer look at the problem.

Do upvote the bug reports submitted by other players if you’ve been experiencing similar problems.

How EA handles bug reports

After submitting your bug report, EA reviews it and forwards it to the game development team.

The devs then create a list of the most frequently reported bugs and start working on fixing the glitches that happen most often for multiple players.

How do I fix Sims 4 bugs?

The troubleshooting steps you need to follow in order to fix Sims 4 bugs vary depending on the issue you’re experiencing.

But there is a list of general troubleshooting solutions that you can use irrespective of the problem affecting your current Sims 4 session.

• Fix 1: Remove your mods and CC.
  • If you use mods and custom content scripts, remove them and check if the issue persists. Simply move your Mods folder to your desktop, and restart the Sims 4.
  • Keep in mind that mods often conflict with new Sims 4 updates, and they’re out of EA’s purview.
• Fix 2: Repair your game.
  • Go to your Origin game library, right-click on The Sims 4, and select the Repair option.
• Fix 3: Start a new game.
  • Exit the Sims 4, close all the related processes and start a fresh game save state.
• Fix 4: Travel to a different location.
  • Simply traveling to a different lot or location can work wonders and solve your problem instantly.

Conclusion

If you want to report a bug affecting The Sims 4, go to EA’s Sims 4 Bug Report webpage. Include as many details as possible about the problem you’re experiencing. EA will then review all the bug reports submitted by players, group them into categories, and then forward them to the game development team.

What are some of the most common Sims 4 bugs you’ve experienced so far? Did you find any specific fixes for the respective problems? Let me know in the comments below.