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Fix: Xbox shuts off while playing games


Is there anything more annoying than your Xbox console turning off while you’re playing your favorite games? Probably not. Well, if your game forces your Xbox to shut down, pursue the troubleshooting solutions below.

How to fix Xbox turning off by itself when playing games

Check for overheating issues

Check for signs of overheating. Place your console in a well ventilated area and make sure the fans are working properly. Don’t place the console on a carpet.

Remove any objects on, under, or right next to the console. They can prevent the device from dissipating heat properly. Your Xbox will turn off automatically if it gets abnormally hot to prevent hardware damage.

If the console gets really hot, unplug the power cable and let it cool down for 60 minutes. Then turn it back on and check if the problem persists.

Check for power supply issues

Make sure the power cable and adapter are working properly. The power supply will shut down if it gets excessively hot. Check the wall outlet and ensure it’s working as intended. If the outlet is faulty or damaged, the power supply can be be suddenly interrupted.

If you’re using a surge protector or extension cord, plug your console’s power cord directly into a wall outlet.

Install the latest updates

If your Xbox turns off expectedly due to coding errors, check for updates. Update your console to the latest version and check if Microsoft solved the problem in the latest Xbox software update. Don’t forget to restart your console after installing the updates.

Check your power settings

Disable the option that instructs your console to automatically turn off after a given period.

  1. Turn on your console.
  2. Press the Xbox button on your controller.
  3. Go to Profile & system.
  4. Select Settings.
  5. Then go to General.
  6. Select Power mode & startup.
  7. Go to Options.
  8. Select Turn off after.
  9. Select Don’t turn off automatically.

Reset your console

Unexpected console shutdowns can lead to system corruption. The only way to fix the problem is to reset your Xbox to factory settings. To do that, go to SystemSettings SystemConsole infoReset console.

Keep in mind that system corruption can also spread to external storage device. Don’t forget to unplug all the peripherals connected to your console before performing a system reset.

After the reset, leave your external storage devices unplugged and check if the issue persists.

For step-by-step instructions on how to reset your Xbox console, go to Microsoft’s support page.

Contact support

If your Xbox shuts down only when you’re playing a specific game, reinstall the game and contact the developer for further help. For example, many FIFA players complained the game forces Xbox consoles, and particularly Xbox Series X models, to shut down unexpectedly.

On the other hand, if your console shuts down randomly, contact Microsoft Support. Maybe some hardware components are faulty.


If your Xbox console turns off unexpectedly while playing games:

  • Check for overheating issues
  • Check for power supply issues
  • Install the latest updates
  • Check your power settings
  • Reset your console
  • Contact support

Did you manage to solve the problem? What was the root cause of the issue? Comment down below.


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