Sony’s PS5 is an extremely reliable machine. It can power you through long gaming sessions without a problem. Unfortunately, as with everything man-made, unexpected glitches may occur from time to time. For example, your PS5 console may get stuck on the “Closing this game or app” screen.
This issue usually occurs when you’re trying to exit a third-party app such as YouTube, Spotify, and so on.
How to fix PS5 stuck on “Closing this game or app”
Force reboot the console
Hold the Power button for 15-20 seconds to force the console to shut down. Then, press the Power button again and wait until your console reboots. Wait for a couple of minutes, launch your game, and check if the issue persists.
Sometimes, your console may need to repair itself. If your save is corrupted, you’ll need to retrieve data from the cloud.
If you’re also getting a notification that says your console did not shut down properly, disconnect external devices, use a different cable and plug your console into a different outlet.
Eject the game disc
If you’re having trouble powering down your console, eject the game disc. Then, turn off your console. Unplug the power cable and leave your console unplugged for 5 minutes.
Then, plug the power cable back into the wall outlet and boot up your console. Check if your console still gets stuck on the “Closing this game or app” screen.
Get the latest PS5 system updates
Be sure to check for updates and install the latest PS5 system software version.
- Navigate to Settings.
- Select System.
- Go to System Software.
- Then, select Update and Settings.
- Go to Update System Software.
- Select Update Using Internet.
Conclusion
If your PS5 got stuck on the “Closing this game or app” screen, press the Power button for 15-20 seconds to force the console to shut down. Additionally, eject the game disc and install the latest updates. Use a different power cable and outlet as well.