If you received an EA Gift Card and you tried to redeem it but you only got a confusing error that prevented you from buying what you wanted or adding funds to your EA Wallet, here’s what you can do next.
What to do if You Can’t Redeem Your Origin Gift Card
⇒ Note: You need to redeem your Gift Card in the country where it has been purchased. If a Gift Card has been bought in the United States, it needs to be redeemed in the United States. If you try to redeem it in another country, it won’t work.
Follow the instructions written on the card. If it says to go to http://ea.com/gamecard to redeem the currency, go to the site. Don’t redeem the card directly on Origin.
Double-check you entered the correct code to rule out the possibility of typing the wrong characters.
Action 1 – Take the card back
If you still have the receipt, take the card back to the store where you bought it from. Maybe something went wrong there. Ask to have a conversation with the store manager, if possible.
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Action 2 – Contact EA live support
If nothing worked, you need to contact EA’s live support team via chat or phone. They’ll check your card number in their system and tell you what’s wrong with it.
To contact the live support team, go to help.ea.com, click on your Origin product, select PC, then Manage my account, and I can’t log in. You can then request a call back or choose to chat with the live support agents.
Sometimes, the number printed on the card is shorter than the format required to redeem it on Origin. But EA can quickly identify this problem and offer you a positive solution.
Conclusion
If you’re having trouble redeeming your EA Origin Gift Card, there’s actually very little that you can do about it. You can go back to the store where you bought it from and contact EA support.
We hope you managed to solve the problem.