Contacting PS support via the PS4 Live Chat service can sometimes cause a lot of frustration for users. The PS4 Live Chat may be unavailable for many reasons and in this article we’ll list the most common ones.
Here’s what you need to know if you can’t contact PS support via the Live Chat feature and you’re getting the “We are unable to process your Chat request at this time” error message.
🔴 PlayStation Live Chat availability: Monday-Sunday 8AM-7PM PST
So, make sure to contact PS4 Live Chat during the working hours mentioned above.
Make sure that you’re contacting the PS support service available for your region
Each geographical region has a dedicated PS4 Live Chat service. For example, if you have a Denmark account and you try to contact the Live Chat service available for North American users, it won’t work. So, once again, make sure that you’re contacting the support service available in your region.
Be patient
Live Chat can get very busy at weekends. The gaming activity is extremely intense and the chat service is often overwhelmed by the huge number of support requests. As a result, contacting Live Chat may take longer than usual. Be patient and keep trying.
The coronavirus outbreak also impacted Sony’s customer service efficiency due to high volumes of demands and requests. But this is not Sony’s faulty. Many major companies are struggling to navigate the impact the recent global health issues has on customer service.
And Sony clearly mentioned on their website that due to high demand and staffing shortages, you may experience delays. As a result, getting in touch with a customer support agent will take longer. They simply might not be able to provide enough agents given the current context.
Use a different email address
Some users suggested that using a different email address may fix this issue. They noticed that using a different email address than the main account email often works allowing them to contact support. If there’s an issue associated with your account, using a different email might do the trick.
If you still can’t contact PlayStation Live Chat, use one of the following alternative support options:
- @AskPlayStation on Twitter
- PlayStation Forum and PlayStation Support
What users say: