If you’re getting an error message that says Twitch Prime could not be enabled on your account, read this guide to learn why that happens and how you can fix it. Usually, the error message reads as follows: Oh no! We can’t enable Twitch Prime on your account.
Understanding Twitch Prime account errors
There are four main reasons why this error occurs:
- You’re not using the correct Amazon market for your region
- Problems with your credit card (it might be invalid)
- The card details stored on Amazon Prime are outdated
- You left the Preferred payment method area blank
Fixing Twitch Prime account errors
Fix 1 – Sign up with the right Amazon marketplace
As Twitch explains, this solution applies to users living in the US, Canada, Mexico, United Kingdom, Germany, Austria, Belgium, the Netherlands, Luxembourg, France, Italy, Spain, Singapore, or Japan.
Users living in other regions, need to cancel their current Prime membership first, and then sign up for Prime Video. Once you’ve done that, go straight to Step 3 on the list.
1. Sign up for Prime in your regional marketplace. Select your region’s marketplace:
- US — https://www.amazon.com/prime
- Canada — https://www.amazon.ca/prime
- Mexico — https://www.amazon.com.mx/prime
- United Kingdom — https://www.amazon.co.uk/prime
- Germany/Austria/Belgium/Netherlands/Luxembourg — https://www.amazon.de/prime
- France — https://www.amazon.fr/prime
- Italy — https://www.amazon.it/prime
- Japan — https://www.amazon.jp/prime
- Spain — https://www.amazon.es/prime
- Singapore — https://www.amazon.com.sg/primenow
2. Disable auto-renew and/or cancel your membership in the incorrect region. In this manner, you’ll avoid getting billed twice.
3. Navigate to Twitch Prime
4. Select the flag for your country
5.Sign Up for Twitch Prime
6. Enter the login information
7. Log in to Twitch.TV and claim your Twitch Prime benefits (click on the crown).
Fix 2 – Check your credit card details on Amazon Prime
Go to your Amazon Prime account settings and make sure your credit card information in valid. Also, make sure that credit card is set as your preferred payment method for Amazon Prime and your country is set correctly under Manage Your Content and Devices.
The billing address on your card needs to be exactly the same as the address on your Prime account. Go to Manage Payment options and if this is not the case, update the information.
If you still can’t link your Amazon Prime account to Twitch, contact Amazon Customer Support.
Learn more about Twitch Prime
If you want to learn more about Twitch Prime, check out the following guides:
- Read the Twitch Prim Guide from Twitch
- Go to the Twitch Prime Support page from Amazon
We hope this guide helped you to fix can’t enable Twitch Prime errors and you can now access the service.