If you encountered a really nasty Twitch error that you could not solve even after following countless tutorials and troubleshooting guides found on the Internet, well, you’re pretty much running out of options.
As a last resort, you can submit a ticket to Twitch hoping their support team will come to your rescue as soon as possible. The situation is even more frustrating if you’re trying to regain access to your account.
But what do you do when Twitch fails to register your ticket and you get the Error submitting case alert? Keep on reading this guide to learn more about this error and how you can solve — hopefully.
Do This If You Can’t Submit a Ticket to Twitch
Fix 1 – Use Incognito Mode
Browsing in private or Incognito mode disables cookies and tracking codes that website use to profile you.
If you keep multiple tabs open from various websites when submitting your Twitch ticket, some of these scripts and codes might block the platform from registering your ticket.
As a workaround, we suggest trying to submit the ticket in Incognito Mode.
Fix 2 – Use another email address
On the other hand, if you’re getting a message saying that you need to enter the 6-digit code first in order to be able to submit a ticket, but the code is not being sent, you can use another email address to create your ticket.
So, basically, you need to type another email in the line where you are prompted to enter your email. You can use your recovery email if you want to.
What this does is that it sends the ticket with another email address. Don’t forget to mention the email you used to create your Twitch account in the body of your message.
Fix 3 – Use an alternative method to contact Twitch
If submitting a ticket didn’t work, there are other ways you can use to contact Twitch Support. You can try to contact Twitch Support on Twitter although the company uses this account primarily for letting users know about the latest bugs. Hopefully, somebody will forward your message to the right person.
We hope something helped and your problem is solved.