If you just received Steam error 962 and you are unable to connect to your account to play your favorite games, use this troubleshooting guide to fix the problem.
What is Steam error 962? Steam error code 962 occurs when Steam initialization failed and the program is not running. Or Steam and the game you’re trying to launch are not running under the same user access level.
How to Fix Steam Error 962
Fix 1 – Reload Steam
If Steam did not initialize properly when you first launched it, close the program and load it. Make sure Steam is running, and the game you’re trying to play does show up in your Steam library.
Fix 2 – Run Steam and the game under the same user access level
If you’re running Steam in administrator mode but you’re running the game normally, this means you’re not using the same user access level for both the programs. And this could lead to error 962.
To fix it, make sure to run both Steam and the game as administrator. Or launch both the programs in normal mode.
Fix 3 – Whitelist the game
If your security tools are blocking the game, error 962 should no longer occur if you disable your antivirus and firewall.
Add the game’s executable file in your antivirus and firewall list of exceptions. In other words, you need to whitelist the game as your antivirus and firewall may block Steam’s access to the game.
Speaking of whitelisting the game, do make sure Steam is whitelisted as well.
Conclusion
Steam error 962 often occurs if you’re using different user access levels or your firewall is blocking the game’s executable file.
You can fix error 962 by running both Steam and the game you’re playing under the same user access levels and whitelisting the game in your antivirus and firewall settings.
Let us know if you managed to fix this error code.