Error SU-41333-4 is an error code specific to PS4 and PSN that usually occurs when players connect a USB storage device to their console. This error code may also appear on boot up or when you launch your favorite games.
It’s really annoying because it prevents you from utilizing your consoles and playing your favorite games.
What causes error SU-41333-4 on PS4?
PS4 error SU-41333-4 typically occurs if you’re using the 460 MB update file instead of the 1.1 GB new installation file.
Many players mistake the 460 MB file for the 1.1 GB simply because they’re on the same page. They’re usually in a hurry to launch their games as quickly as possible and they select the first option they see.
Keep in mind the 1.1 GB file is located at the bottom of the page. Do scroll down until you find it.
Before jumping into any troubleshooting solutions, please make sure you’re using the latest version of the 1.1 GB file.
Fixing this error code is not a straightforward task.
If restarting your PS4 didn’t fix this error, follow the instructions listed below.
I compiled a handy list of solutions that players confirmed worked for them.
How do I fix PS4 error SU-41333-4?
To fix error SU-41333-4 on PS4, use the 1.1 GB installation file and a FAT32 or exFAT USB drive. Additionally, switch to a different USB port, rebuild your database, and initialize your console.
Important Note!
Some of the solutions listed in this guide may result in the loss of data. Always back up your PS4 data to an external hard drive, USB storage device, or your PSN Cloud account before attempting to troubleshoot technical issues.
Check your USB format and UPDATE folder
Your console can read only FAT32 or exFAT USB drive formats. Make sure your USB drive is using one of these formats.
If you’re using a NTFS USB drive, your console won’t recognize it. All sorts of errors will pop-up on the screen.
Make sure that the update folder has this format: PS4 > UPDATE > PS4UPDATE.PUP (all the letters must be uppercase).
Once you’ve checked your USB drive’s format and the Update folder name, you can then download the update files.
Use a different USB port
You can also switch ports and insert your USB drive into the second port. If the first port is faulty, you should not encounter error SU-41333-4 when using the second port.
Make sure your USB device is properly connected to your console. Push it all the way into the USB port.
Rebuild your database
Follow the steps below to rebuild your PS4 database:
- Press the Power button to shut down the console
- Press and hold the Power button until you hear a second beep
- This indicates your console has entered Safe Mode
- Plug your controller
- Press the PlayStation button on your controller
- Select Rebuild Database
- Follow the on-screen instructions to rebuild your database
Your console might need a few hours to rebuild your database. Be patient.
Activate your console as your primary PS4
Many users who failed to fix this error by rebuilding their database, said that activating their PS4 as their primary console did the trick for them.
- Go to Settings
- Select Account Management
- Select Activate as your primary PS4
- Note: Check if the console you’re using is already activated as your primary console.
- If you can’t activate your console as your primary PS4, select Deactivate
- Go back to Account Management and try to activate it again
If it still doesn’t work, go to Account Management and select Restore Licenses.
Wait until your licenses have been restored and then activate your console as your primary console.
Initialize your PS4
If you choose to initialize your PS4, all users and all data will be deleted from your console. Everything will get deleted and your console will be reset to factory settings.
Don’t forget to back up important data before you initialize your console.
Plug the USB drive with the installation file into your PS4 console. To initialize your console, enter Safe Mode and select option number 6: Initialize PS4.
Follow the on-screen instructions to complete the process.
If the error SU-41333-4 persists, move to option 7: Initialize PS4 (Reinstall System Software).
For more information, visit the official PS4 Support page.
Did you manage to get rid of PS4 error SU-41333-4?
If you found other ways to troubleshoot this error, feel free to list the steps to follow in the comments below.
This guide was updated in August 2022.
what if you cannot get to to your menu, when it turns on its states (CANNOT START ps4) just the black screen with white letters. they keep saying not connect plug controller to the usb and press PS botton. I do and back to the safe mode loop,it actually let me update out of safe mode but when it got to the part where it says checking your storage, dont turn PS4 off) its stops at 24% and kicks me back to the connot start ps4. i just played it one night ago.