PS4 error NP-36006-5 is an old error that’s been affecting users for years. Unfortunately, it seems that this annoying error code is here to stay since users constantly complain about it.
So, is there a magic solution that you can use to get rid of this error once and for all? Well, we did the research for you and found a few workarounds that we’ll list below.
Potential Fixes for PS4 Error NP-36006-5
| FIX | ACTION | DESCRIPTION |
|---|---|---|
1 |
Sync your trophies |
Many users suggested that this error code is actually triggered by trophy sync issues. Try to sync your trophies with the PSN and check if the error still persists.
|
2 |
Delete a game with no trophies |
Other gamers tried a different approach: they deleted a game from their trophy list that had absolutely 0% unlocked trophies. They waited until the trophies synced up and were able to use their console again.
Here are the steps to follow:
It really doesn’t matter which game you select as long as it has no trophies on. If you don’t have any trophies at 0%, obviously you can’t apply this workaround, so go to the next solution. |
3 |
Delete your user account |
Yes, all gamers hate this solution, but if nothing worked maybe a radical solution such as deleting your user account may help.
⇒ Important Note: Make sure that everything’s backed up properly before you actually delete the account. One way to do this is by going to Settings> System> Backup & Restore> Backup PS4.
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That’s it. I hope that one of these three solutions helped you fix PS4 error NP-36006-5.
References:
- PlayStation 4 User’s Guide, retrieved June 21, 2020.
- Creating and Deleting User Profiles on PS4, retrieved June 21, 2020.
- NP-36006-5 PlayStation Network Error, retrieved June 21, 2020.