Facing the PS4 error code WV-33898-1? This guide offers quick and effective solutions to resolve the issue and restore your gaming experience. Let’s get started!
What is PS4 error WV-33898-1?
PS4 error WV-33898-1 usually occurs when there is no Internet connection available. Users cannot use their applications or browse the Internet on their consoles.
There are three error messages that can appear on the screen:
- Error WV-33898-1: The application has experienced an error.
- Cannot display the page. (WV-33898-1)
- WV-33898-1 Voucher Error
If you are experiencing the same problem, you can use this guide to successfully solve PS4 error code WV-33898-1.
First, make sure the Connect to the Internet checkbox is checked, the PSN services are up and running, and check your Internet connection. Make sure your PS4 is running the latest updates.
We’ll list the exact steps to follow below.
How do I fix PS4 error WV-33898-1?
To fix PS4 error code WV-33898-1, unplug your router, switch to a cable connection, disconnect all the other devices from the network, change your DNS settings, update your system software, and rebuild your database.
Check the PSN status
If there’s a general network connection problem, all you can do is wait until Sony fixes it. Error WV-33898-1 may also occur when the PlayStation servers are undergoing maintenance.
Go to the official PlayStation website to check the PlayStation Network status in your region.
If there’s no known issue, restart your router and console and test the connection again.
Check your connection and switch to a cable connection
If you’re using an Ethernet connection, try switching to a wireless connection and the other way around to see if this solves the problem.
We also suggest unplugging your modem and router and leaving the network devices unplugged for two minutes.
You can then plug them back in to establish the Internet connection to your PS4 console.
After you’ve done all that, go ahead and test your PS4 Network Connection Status.
Go to your Home Screen → Settings → Network → Test Internet Connection.
Disconnect other devices
If other devices such as computers, phones, and so on are connected to the network, then there may not be enough bandwidth left for your console.
Disconnect all the other devices using the connection and check if your console now has enough bandwidth.
Change DNS settings
Set 8.8.8.8 as your primary DNS and 8.8.4.4 as your secondary DNS.
Here are the steps to follow:
- Navigate to Settings
- Select Network
- Go to Set up Internet connection
- Choose Wi-Fi or LAN depending on your connection type
- Select Custom setup
- Use the default IP address and DHCP settings
- On the DNS settings page, choose Manual
- Enter 8.8.8.8 for the primary DNS and 8.8.4.4 for the secondary DNS
Update your system software
If you’re not running the latest system software version, you may encounter various connection issues and errors, including error WV-33898-1.
Go to Settings > System Software Update and check for updates.
Rebuild your database
If you already went through the methods listed above, this means your home network is working properly.
Maybe the console itself is triggering this problem. Rebuilding the database can help you fix many PS4 system file issues.
Steps for rebuilding your PS4 database
- Shut down your PS4
- Connect your DualShock 4 controller to the console via a USB cable
- Hold the power button until you hear the second beep and then release it.
- Press the PlayStation button on the controller
- The console will enter Safe Mode
- Select the Rebuild Database option
I hope something helps.
References:
- WV-33898-1 Voucher Error, PlayStation Support.
Note: This guide was updated in May 2023.