⇒ QUESTION
Why am I getting PS4 error WC-34891-5? Error code WC-34891-5 usually occurs when there’s a problem processing your credit card information on the PlayStation Network. This means that your credit card information is either invalid or wrong.
⇒ SOLUTION
How do I fix PS4 error WC-34891-5?
- Check your credit card information. Make sure that the information you entered is correct. Check again your cardholder name, card number, CVV code, and expiry date and make sure these details match those available on your card.
- Use a card that has a street address. Keep in mind that pre-pay credit cards are not compatible with AVS as they usually do not require an address. Your credit or debit card should support AVS (Address Verification System) in order to be accepted on the PlayStation Store.
- Check special characters. If your name or other credit card information contains special characters, try to replace them with the nearest letter from the standard Latin alphabet.
- Check your Internet connection. Perhaps your payment is not accepted due to network connection issues. Make sure that you have a working Internet connection. Restart your console and modem is necessary to ensure you’ve got a stable connection.
- Contact your bank. If you’re still getting error WC-34891-5, you should contact your bank. Some banks may restrict your PlayStation transactions in order to secure your account. If this is the case, ask your bank to cancel these restrictions so that you can complete your PS4 transactions.
- Ultimately, if nothing worked, try using another credit card or another payment method.
⇒ Note: If you did all the above but you’re still receiving a message that says something Invalid Credit Card Information or you’re getting another error, try contacting Sony. Chances are Sony needs to step in in order to fix this problem, especially if you did everything you could on your end to solve this payment or billing error code.
Let us know which solution worked for you.
References:
- WC-34891-5 PlayStation Billing Error Code, PlayStation Support.