CE-33986-9 is an annoying PS4 error that prevents gamers from connecting to the Internet. Since there is not much information available on how to fix it, we compiled a troubleshooting guide to help you solve the problem once and for all.
How to Fix Error CE-33986-9 on PlayStation
Fix 1 – Restart the console and modem/ router
First things first, restart your PS 4 console and modem/router. This simple action works wonders and may help you fix the issue without having to resort to complex troubleshooting methods.
This solution applies especially if you keep your network equipment plugged in for days or weeks on end. As a matter of fact, you should restart your model on a daily basis. I personally unplug it every night to make sure my Internet connection works as intended.
Fix 2 – Use an Ethernet cable
Many PS4 owners who experienced error CE-33986-9 confirmed that using an Ethernet cable and LAN Internet connection fixed the problem.
So, go ahead and try to connect your console to the Internet via a LAN to see if the issue persists.
Fix 3 – Change DNS settings
Since this error code is related to your internet connection, try switching to Google’s main DNS settings if you use other settings. Here’s how to do that:
- Open the PS4 Menu -> go to Settings -> Network -> Set Up Internet Connection
- Select Wi-Fi or LAN cable (Wired) depending on your Internet connection
- Go to Custom > IP Address Settings > DHCP Host Name (Do Not Use) > go to DNS Settings (Manual)
- Change the DNS settings and enter 8.8.8.8 as your primary DNS and 8.8.4.4 as your secondary DNS
- Go to Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > test your Internet connection to see if the issue persists.
Fix 4- Reset PS4 and router
If nothing worked, try to reset both the router and PS4 to factory settings. Change your Wi-Fi signal name back to default, and set up the console using WPS to connect to the router.
For more information on how to set up an Internet connection on PlayStation 4, go to Sony’s support webpage.
Did any of these solutions help you solve the problem?
Summary:
How do I fix error CE 33986 9 on PS4? If you get error CE-33986-9 on PlayStation, first check the PlayStation Network status to make sure the service is not temporarily unavailable or under maintenance. In order to troubleshoot error CE-33986-9, restart your PS4 console and modem, switch to an Ethernet cable connection, change DNS settings and reset your PS4 console and modem.
References:
- Error CE-33986-9, PlayStation Support.